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Terminal Agency Coordinator (TAC) and Lead Dispatcher - University Police Department



Southeast Missouri State University




Salary: Depends on Qualifications



Job Type: Full-Time



Job Number: 202500362



Location: Cape Girardeau, MO



Department:



Closing:



Position Summary


Terminal Agency Coordinator (TAC) and LEAD DISPATCHER

UNIVERSITY POLICE DEPARTMENT

Full Time

Primary Responsibilities

• Receives and transmits routine and emergency radio and telephone calls to officers, staff and other departments
• Monitors radio transmissions for the support of officer safety and to direct requests for services
• Enters and retrieves confidential computer records and disseminates information to appropriate personnel
• Monitors multi-channel radio transmissions, fire alarms, closed circuit cameras, and environmental alarms of buildings
• Maintains files, logs, and enters information received into a dispatch and records management system
• Operates mass notification systems such as Regroup and Alertus
• Operates the indoor/outdoor warning system (storm sirens)
• Ensures new operators are properly onboarded and provide on-the-job training
• Coordinates with MSHP to acquire access for new operators by properly completing and submitting the appropriate forms to the MSHP Troop E Communications Training Division Coordinator
• Performs routine validation checks on all NCIC and MULES entries to ensure accuracy and update status of active cases while purging closed cases
• Disseminates to communications personnel all MULES and NCIC procedures and changes, including CJIS Newsletters, and attend yearly TAC meetings
• Attends all agency MULES Policy Compliance Reviews and NCIC Audits and the agency point of contact for the triennial FBI Audit, if selected for review
• Arranges training for communications personnel, track continuing education credits, and biennially obtain criminal history records to meet criteria set by the MSHP to ensure all necessary certification remains current
• Securely maintains all personnel records, training, and certification related materials to meet MSHP requirements and be able to present upon request during any audits
• Assists the Emergency Manager with other duties as assigned

Required Qualifications

• High school diploma or GED
• Two years' experience in police dispatch
• MULES (Missouri Uniform Law Enforcement System) certified
• Knowledge of police dispatch technology and equipment
• Knowledge of MSOffice
• Excellent interpersonal, verbal, and written communication skills
• Knowledge of and proficient in emergency communication protocols and methods
• Ability to work all shifts, specifically the midnight shift, but also including day and evening shifts, weekends, and Holidays
• Strong leadership skills and ability to work independently with minimal supervision
• Demonstrated ability to maintain confidentiality and ensure compliance with applicable laws and university policies
• Demonstrated experience with and understanding of customer service

Required Information & Deadline


Application Deadline: The position is available immediately and will remain open until filled. To ensure full consideration, applications must be received by November 21, 2025.

To Apply: Submit the following items online by clicking on the APPLY button at the top of the page:

• Letter of interest addressing position qualifications
• Current Resume
• Names and contact information of three professional references may be asked for at a later date

Additional Information


About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional 四虎影视 and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high quality, affordable education with a broadly representative student body, faculty and staff that respects and celebrates a diverse learning community in a global society.








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Southeast Missouri State University is committed to providing equal employment opportunity and to the principles of affirmative action. In accordance with this commitment, and in compliance with the requirements of applicable laws, it is the policy of the University to provide equal opportunity for all applicants and employees in its employment practices, without regard to race, color, ethnicity, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or protected veteran status. The University believes that a diverse University community advances the academic purposes of the University and enhances the working and learning environment.




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