四虎影视

SUMMARY

Lake Superior State University is looking to add two new Financial Aid Advisors to the team! The
Financial Aid Advisor supports Lake Superior State University鈥檚 mission by serving as a primary point of contact for students and families
navigating the financial aid and scholarship process. Reporting directly to the Director of Financial Aid, this position is responsible for
delivering high quality, student-centered advising related to FAFSA completion, financial aid eligibility, award interpretation,
Satisfactory Academic Progress, and special circumstances.

This role plays a critical role in ensuring students understand their
financial options and feel supported throughout their educational journey. The Advisor focuses on education, guidance, case management, and
proactive outreach to promote access, persistence, and academic success. The position requires strong communication skills, empathy, and the
ability to explain complex financial information in clear and actionable ways.

DUTIES AND RESPONSIBILITIES

Financial Aid Advising & Case Management

• Provide individualized advising to
  prospective and current students and families regarding FAFSA completion, aid eligibility, award components, disbursement timing,
  Satisfactory Academic Progress, and special circumstances.
• Serve as a primary contact for assigned student populations, maintaining
  a caseload focused on timely FAFSA completion, file follow up, and enrollment progression.
• Explain financial aid offers in a clear,
  student friendly manner and assist families in understanding cost of attendance, loan borrowing options, and payment planning
  considerations.
• Support students experiencing financial barriers by identifying next steps, appropriate documentation, and
  available institutional or external resources.
• Escalate complex eligibility issues, professional judgment requests, and appeals to
  the Director as appropriate.

Outreach and Enrollment Support

• Participate in recruitment, retention, and
  outreach initiatives including FAFSA completion events, scholarship application events, orientation sessions, admitted student programming,
  etc.
• Collaborate with Admissions, Business Office, and other campus partners to ensure consistent messaging and a seamless student
  experience.
• Conduct proactive outreach to students with incomplete files, missing documentation, or enrollment risk
  indicators.
• Support melt prevention and persistence strategies through targeted communication and student follow up.

Compliance Awareness and Communication

• Maintain current knowledge of federal, state,
  and institutional financial aid policies to ensure accurate advising.
• Communicate documentation requirements clearly and monitor
  student progress toward file completion.
• Review system updates and status reports from the third-party servicer to provide
  informed guidance to students.
• Refer regulatory, policy, or system level concerns to the Director.

Office Support and Team Contribution

• Contribute to a culture of service excellence,
  responsiveness, and accountability within the Office of Student Financial Aid and Scholarships.
• Assist with front facing service
  operations during peak periods.
• Support office initiatives related to equity, student success, and continuous service
  improvement.
• Perform other duties as assigned in support of Enrollment Management and Student Success priorities.

Minimum Qualifications:

• Bachelor鈥檚 degree from an accredited institution
• At
  least one year of experience in a student services environment
• Excellent interpersonal communication skills, including the ability
  to explain complex information clearly and compassionately
• Working knowledge of Title IV financial aid programs and compliance
  requirements
• Strong organizational and time-management skills with attention to detail
• Proficiency with Microsoft Office
  Suite and comfort working in student information systems
• Demonstrated ability to work independently and as part of a collaborative
  team

Preferred Qualifications:

• Experience in higher education financial aid
  administration
• Experience with Ellucian Banner or similar student information system
• Experience serving diverse student
  populations, including first-generation, low-income, and non-traditional students