Financial Aid Counselor I
The Financial Aid Counselor I position will serve as an embedded representative directly supporting student-facing positions (inclusive
of but not limited to Academic Advisors and Admissions Counselors). This position will field a high volume of internal contacts within a
call center environment, in addition to engaging in direct contact with Regent University students as needed to resolve complex cases,
escalated accounts, in support of new hire training experiences. The Financial Aid Counselor I serves as an expert in financial aid and
payment plan options.
Work Location: Virginia Beach, VA [capability of remote work in case of inclement weather]
Essential duties:
- Answer simple and complex financial aid questions accurately and efficiently.
- Maintain an expert level knowledge base on federal, state, institutional, and external award programs.
- Stay current on other
programs and policies that are important to students, such as admissions protocol, financial aid, international admissions, military
affairs, and student housing. - Provide extraordinary service to both internal and external customers within the organization.
- Successfully navigate internal organization structures in support of a 'one-stop-shop' student experience.
- Field a high volume
of contacts relating to financial aid, payment plans, and account collections. - Coordinates and participates in financial aid
events.
Qualifications:
- Bachelor's Degree or commensurate higher education experience
required
Candidates must have:
- Excellent verbal and written communication skills
- Strong
leadership skills - Commitment to Regent's core values of Excellence, Innovation, and Integrity
Regent University does
not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or
veteran status. For full Non-Discrimination Policy click .
Benefits:
Regent offers a wide range of generous benefits including health, life and disability insurance;
flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more.
All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.
