四虎影视

Enterprise Systems Analyst

• Cleveland, Tennessee, United States
• Administration
• Information Technology Staff
• Staff Full-Time
• Closing on: Apr 7 2026

ENTERPRISE SYSTEMS ANALYST

Student Affairs

Number of Openings: 1

Institution: Cleveland State Community College

Department: Infrastructure, Information, & Operations

Reports
to: Vice President for Infrastructure, Information, & Operations

Campus Location:
Cleveland, Tennessee

Salary Range: $62,034-$77,543

Position Status: Exempt / Full-Time

Moving Allowance: N/A

Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in
Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of
Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At
Cleveland State, our mission is to build strong minds, careers and communities through exceptional 四虎影视 and learning, workforce
development and service. We wish to hire individuals with similar values who can help us accomplish those goals.

Special Instructions to Applicants:

To be considered for a position at Cleveland State, you must
complete an online application. Your skills, abilities, qualifications, and years of experience will be evaluated solely based on the
information provided in your application. Any work experience not included will not be considered for meeting the minimum requirements or
determining compensation for the position.

Please note the following:

• Attaching a resume does not substitute for
  completion of the application form.
• Part-time work experience is calculated at 50% of full-time experience.

JOB SUMMARY

The Enterprise Systems Analyst serves as a
functional and technical expert supporting Cleveland State鈥檚 Enterprise Resource Planning (ERP) environment and associated third-party
applications. The role is responsible for troubleshooting, maintaining, and enhancing enterprise systems across Student Services and
Operations while working closely with IT, internal departments, and external vendors. Internally, this includes Financial Aid, Admissions,
and Registration. The analyst ensures effective implementation of new applications, supports data reporting initiatives, and streamlines
business processes for increased efficiency and compliance.

MINIMUM REQUIREMENTS /
QUALIFICIATIONS

• Associate鈥檚 degree from an accredited institution.
• The degree must be in Computer
  Science, Data Analytics, or a related field.
• Minimum of three (3) years of experience in any combination of:
• Information systems (e.g., supporting/administering applications, troubleshooting issues, working with databases,
  implementing/configuring/supporting systems, etc.)
• Data analytics (e.g., analyzing datasets, developing reports,
  validating/organizing data, etc.)
• SQL (Structured Query Language) report writing/data visualizations (e.g., Argos, Power BI,
  writing/creating reports, interpreting/communicating reports, etc.)
• Complex technical concepts (e.g., ability to translate details
  for non-technical and functional users, etc.)

ESSENTIAL JOB FUNCTIONS

ERP and Enterprise Application Support (30%)

• Provide technical and functional support for ERP
  (Enterprise Resource Planning) modules and third-party applications, including Slate, Axiom, Automic/UC4 (Universal Controller 4), ARGOS
  (Ellucian Banner), DegreeWorks, DynamicForms, Banner Document Management, TN FAST (Tennessee Financial Accounting & Support Technology), DOE
  (Department of Education) Systems, and NextGen.
• Troubleshoot system issues, assist users with navigation and functionality, and
  address technical queries.
• Coordinate with IT (Information Technology), vendors, TBR IT, and Cleveland State鈥檚 main campus for
  system maintenance, upgrades, and patches to ensure reliable performance and integration.
• Communicate system updates, solutions,
  and changes to users.

Coordinate Third-Party Application Deployments (20%)

• Lead/support implementation of third-party applications, integrating them with the ERP system and aligning with institutional goals and
  user needs.
• Coordinate with cross-functional teams and vendors for deployment, testing, and post-implementation support.
• Manage timelines, schedules, system access, version control, and renewal cycles to ensure timely and successful deployment.
• Facilitate communication among stakeholders and provide updates on system functionality and project progress.

Data Integrity, Reporting, and Compliance Management (20%)

• Support institutional and
  regulatory reporting, including Census, Enrollment, Graduation, Clearinghouse, Gainful Employment, Financial Reporting, and FISAP (Fiscal
  Operations Report & Application to Participate), ensuring timely and accurate submission.
• Monitor and maintain data integrity
  across systems through reconciliations, audit queries, error correction, and compliance with federal, state, accreditation, and
  institutional standards.
• Develop, maintain, and utilize reporting systems and tools, including ARGOS, SQL, Power BI, and Python,
  to build dashboards and generate reports for analysis and decision-making.
• Provide accurate data for reporting to support
  compliance and decision-making.

Automation and Administration of Student Affairs Processes
(15%)

• Design and manage automated workflows to improve Student Affairs operations, including registration, grading,
  financial aid, and graduation processes.
• Identify and implement process improvements to streamline procedures and increase
  efficiency through automation and data-driven decisions.
• Ensure compliance with institutional policies, FERPA, and data governance
  standards.

End User Training and Documentation Development (5%)

• Develop
  and maintain system and application documentation, including user guides and manuals.
• Train end users on supported systems and
  provide hands-on assistance during training.
• Support departments in interpreting and analyzing data.
• Regularly review
  and update documentation to ensure accuracy.

Web Content Management (5%)

• Maintain and update web content on the campus intranet.
• Ensure accurate forms and information are accessible to users.
• Provide relevant content and resources for campus stakeholders.
• Regularly review and update processes to maintain accuracy and
  usability.

Non-Essential Functions (5%)

• Serve on various college
  committees as appropriate.
• Participate in professional development activities.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND RESPONSIBILITIES

• Use Ellucian Banner and related student
  services applications (Slate, Axiom, DynamicForms, DegreeWorks, Banner Document Management) to support student and administrative
  processes.
• Provide technical and functional support to end-users and collaborate with IT teams to resolve system issues.
• Analyze data using spreadsheets, reporting tools, and statistical methods to support operational decisions.
• Manage multiple tasks
  and projects effectively, prioritizing work to meet deadlines in independent and team settings.
• Communicate clearly and
  professionally while maintaining ethical standards and safeguarding confidential information.

WORK ACTIVITIES & EQUIPMENT

Work activities routinely involve the use of standard office equipment, including computers,
printers, copiers, scanners, telephones, and other related devices. Employees are expected to perform tasks such as data entry, document
preparation, email communication, and report generation using these tools.

JOB LOCATION

This on-site position is based in the Information Technology department located in the Administration Building on the main campus of
Cleveland State Community College in Cleveland, Tennessee. The role involves travel within the college鈥檚 five-county service area and
occasional travel to state meetings, conferences, and professional events.

Applicants may be subject to a background check and credit check.

Cleveland State offers a comprehensive benefits package, including but not limited to the following:

• Insurance:
  Health, Dental, Vision, Life, Disability (long and short term), FSA/HAS
• Wellness Incentive Program (if enrolled in health)
• Educational Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
• Employee Assistance Program
• Longevity Pay
• Retirement Options: State of TN Pension (TCRS), 401a, 401k with $50 match, 403b, and 457
• Fourteen (14)
  Paid Holidays/Year
• Sick and Annual Leave
• Sick Leave Bank
• State Employee Discount Program with over 900
  merchants

If you are interested, click on the link to apply.

Applications can be assured full consideration if
submitted by April 6, 2026.