四虎影视

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Position Summary

The Student Affairs Case Manager serves as one of four professional case managers within
Student Care & Outreach (SCO). This position provides individualized assessment, intervention, and coordinated support for students
experiencing complex personal, academic, financial, and/or well-being concerns. The Case Manager exercises professional judgment in
evaluating student situations, determining appropriate courses of action, and coordinating campus and community resources.

In
addition to direct case management, the position contributes to divisional well-being initiatives, including suicide prevention programming
and Support Dawgs training efforts. The Case Manager reports to the Assistant Director of SCO and operates with a high degree of autonomy
within established university policies and best practices.

Preferred Qualifications

• Masters Degree in Higher
  Education, Student Affairs, Social Work, or related field.
• Experience managing electronic case management or database systems
  (e.g., Advocate Symplicity, or similar platforms).

Duties/Responsibilities
(70%)
Case Management for Student Care & Outreach:

• Conduct individualized assessments of students referred to Student Care
  & Outreach (SCO) to evaluate level of risk, stability, and need for intervention; independently determine appropriate courses of action
  using professional judgment and best practices in student support and case management.
• Develop and implement individualized,
  multi-faceted support plans that coordinate campus departments, academic units, community providers, and external stakeholders.
• Manage an active caseload of up to approximately 60 cases per week, prioritizing cases based on acuity and institutional impact.
• Evaluate emergency financial assistance requests in partnership with the Office of Student Financial Aid and recommend disbursement of
  support funds based on documented need and urgency.
• Serve as a liaison between students, families, faculty, and university
  administrators in navigating complex or sensitive situations; interpret university policies and procedures, and guide stakeholders through
  appropriate processes.
• Consult with faculty regarding students of concern, behavioral issues, attendance disruptions, and academic
  impact; provide recommendations grounded in policy and student support best practices.
• Coordinate and participate in degree
  completion and student retention teams in collaboration with the Office of Student Success and Academic Advising to remove barriers to
  timely academic progression.
• Facilitate hardship withdrawal and related academic processes, advising students on options and
  institutional implications.
• Coordinate cross-functional teams of support for students with complex needs, ensuring continuity of
  care and appropriate follow-up.
• Exercise discretion in responding to sensitive health, safety, and well-being concerns, consulting
  leadership on exceptional or emergent matters as appropriate.
• Maintain accurate, confidential case documentation within the
  Advocate Symplicity system in compliance with FERPA and university policies; analyze case data to identify trends and emerging student
  needs.

(20%) Well-being Strategy, Outreach, and Campus Collaboration:

• Collaborate with the
  Director and Community of Care Coordinators to support suicide prevention initiatives and campus-wide well-being strategies.
• Coordinate Support Dawgs training logistics and implementation, including managing program tracking systems and stakeholder
  communication.
• Provide consultation to campus partners regarding students of concern and emerging well-being trends.
• Represent Student Care & Outreach on divisional committees, cross-campus working groups, and outreach initiatives.
• Identify gaps
  in services and recommend enhancements to support student well-being and retention.

(10%) Research, Assessment, and
Process Improvement:

• Research best practices in higher education case management, student retention, and crisis
  response; recommend process improvements.
• Interpret and apply university policies related to academic standing, hardship
  withdrawal, emergency funding, confidentiality, and student conduct.
• Contribute to annual reporting, program assessment, and
  data-informed evaluation of case management services.
• Identify patterns in student concerns and provide recommendations to
  leadership regarding preventative initiatives and systemic improvements.