Assistant Director, Client Solutions
Job Type: Full time
Job Number: R1349
Location: Tempe, AZ
Assistant Director, Client SolutionsThe ASU Outreach Hub is a nonprofit organization that supports the outreach
and transactional needs of the ASU public enterprise through marketing and engagement solutions that advance the university and strengthen
its brand. It specializes in paid media outreach, data-driven insights and outreach to alumni, donors and targeted corporations.
The
Assistant Director of Client Solutions in the ASU Outreach Hub leads the strategic planning and delivery for a portfolio of client accounts
in addition to assisting the Director in leading a team of client solutions professionals. This role is responsible for assessing client
needs, providing strategic marketing recommendations, developing plans and creative briefs, presenting solutions and results, and managing
the execution of outreach and engagement campaigns, ensuring all deliverables meet high standards against goals. The Assistant Director of
Client Solutions is a proactive, solutions-oriented marketing professional who brings structure to complexity and ambiguity, supporting
client goals and collaborating with internal teams with clarity and accountability.
What you'll do
- Assists the
Director, Client Solutions in leading the Client Solutions team; provides strategic marketing insights, best-in-class marketing solutions
and strong client management practices; and serves as liaison to other Outreach Hub leadership and units within Enterprise Partners and at
ASU. - Acting as a marketing solutions expert, is responsible for the vision, strategy, and results of complex, high-stakes and
high-level projects and campaigns on behalf of executive-level clients and partners. - Meets with client partners to understand
their marketing needs and assess needs and fit within the Outreach Hub portfolio. - Oversees and coordinates, with the client
solutions managers, the annual updating of client marketing playbooks, including the completion of new playbooks. - Responsible
for selecting, hiring, training, evaluating, and promoting professional development opportunities for student
workers. - Assists in the creation and oversight of annual planning and implementation of goals, objectives, strategies and
initiatives related to the Client Solutions portfolio. - Builds and manages relationships with clients and partners; develops
trusted advisor relationships with key clients, product owners and customer stakeholders. - Actively leads and manages client
calls and meetings by taking a central role in discussions. - Educates clients on marketing solutions and best practices, makes
recommendations, and delivers value-added solutions. - Develops and manages marketing strategies, plans, projects, tactics, and
core messages; makes recommendations, identifies opportunities, and leverages resources to achieve outcomes and objectives while amplifying
multiple brands at scale. - Bridges communications between client needs and internal team, working closely with marketing
project management, creative and digital marketing teams to manage and coordinate the direction, design and production of multi-channel
campaigns collateral, web and digital assets, social media, and other marketing channels to execute strategic goals, keeping projects on
time and on budget. - Gathers, shares, and acts on feedback from the client throughout projects, while delivering
results. - Collaborates, consults, and actively participates in new idea generation, brainstorming concepts, and makes
recommendations for creative ways to accomplish goals. - Problem solves and brings the right team members to the table, inside
and beyond the department, to create solutions that adhere to brand, legal, and donor privacy standards, while keeping projects on time and
on budget.
What you'll need
- Team-oriented strategist able to effectively manage complex situations
involving numerous and sometimes competing constituencies. - Strong leadership and management qualities with the ability to
motivate and influence others to achieve results. - Strong, collegial interpersonal skills and an ability to communicate
effectively in person, in writing, and by phone. - Proven project management experience: managing multiple projects
simultaneously; working effectively and efficiently with individuals and teams within a diverse environment; and strong experience using
project management tools (including Wrike). - Demonstrated knowledge of strategic communication and marketing
principles. - Knowledge and experience navigating multi-channel marketing campaigns; including knowledge of the principles and
practices of visual design, printing, content and editorial, video production, digital and social mediums, UX and social
media. - Strong working knowledge of standard marketing tools (including content management systems, Google Analytics/SEO,
social media, Salesforce, and Adobe Creative Suite). - Must possess a customer-service philosophy and be able to handle problem
solving and issue resolution. - Ability to manage and prioritize multiple tasks and deadlines, and work collaboratively in a
fast-paced, dynamic team environment. - Proven creative and critical thinking skills, goal setting and attention to
detail. - Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise
Partners, its subsidiaries and University business and confidential prospect information. - Excellent listening skills with a
strong ability to read people and adapt working style, communication, and responses accordingly. - Skilled in exercising a high
degree of judgment and diplomacy. - Strong working knowledge of Microsoft Office Suite.
Relevant
qualifications
- Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or closely related field and
seven (7) years of experience in a public relations/marketing role - Experience in building status reports and reporting on
campaign outcomes to clients
Preferred education and experience
- Experience working on complex,
high-level projects for executive-level clients in an advertising agency environment or in-house marketing team. - Experience
working in higher education. - Experience working on marketing or fundraising campaigns for collegiate athletics
programs.
Benefits
- Hybrid work schedule. We work from home two days a
week! - Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with
matching employer contribution - 22 days of vacation time
- 11 holidays, including your
birthday - Parental leave
- Significant tuition reductions
- Professional development is highly
valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of
interest - $30 bi-weekly cell phone reimbursement
About ASU Enterprise Partners
ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create
solutions and generate resources to extend Arizona State University's reach and advance its charter. ASU Enterprise Partners supports ASU
and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations
and University Realty.
ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to
provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations
and Strategic Communications, Human 四虎影视, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and
Technology and Solutions.
At ASU Enterprise Partners
We serve
ASU and one another with integrity, trust and compassion
We engage
step up, own it, collaborate
We innovate.
continuously, fearlessly, make decisions and take risks
We care
that everyone feels respected and valued for who they are
ASU Enterprise Partners is an Equal
Opportunity Employer