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Department: 192001 - CVM Teaching Hospital

Location: Raleigh, NC

Essential Job Duties:
The Administrative Strategist & Executive Liaison serves as the primary strategic and administrative partner to the Hospital Administrator and the senior leadership team. This is a high-level role designed for a professional who thrives on coordinating hospital governance, managing complex operational projects, and exercising independent judgment to align administrative activities with our clinical and academic mission.

Key Responsibilities

Executive Support & Strategic Coordination

• Priority Management: Independently manages the Hospital Administrator's complex calendar, identifying and resolving scheduling conflicts to ensure dedicated time for high-priority projects and hospital-wide initiatives.
• Governance Leadership: Manages the lifecycle of Hospital Board and committee meetings, including agenda development, preparation of executive briefing packets, and the synthesis of minutes into actionable task lists.
• Administrative Operations: Oversees the implementation and maintenance of Hospital Standard Operating Procedures (SOPs). Manages organizational charts and ensures the administrative on-call schedule and visitor profiles are accurately maintained.

• External Liaison: Acts as the primary point of contact for external agencies, CVM dignitaries, and potential donors; leads facility tours and ensures a professional representation of the Hospital.
• Conflict Resolution: Investigates sensitive client complaints by analyzing case data and evidence. Formulates recommendations for leadership and drafts formal correspondence to resolve disputes and maintain hospital reputation.
• Executive Correspondence: Reviews and edits all outward-facing correspondence from the Administrator's office for content accuracy, professional tone, and clarity.

• Reporting & Analytics: Drafts ad hoc reports for external regulatory or accrediting agencies. Aggregates data to monitor daily animal census and proactively alerts leadership to volume shifts.
• Project Oversight: Coordinates project-based meetings for hospital-wide initiatives, tracking progress against action plans and summarizing outcomes for ad hoc problem-solving committees.
• Risk & Compliance: Organizes and maintains incident report logs and records. Prepares summaries for safety committees and Hospital Board meetings to support institutional risk management.

• Technology SME: Serves as the Hospital Subject Matter Expert for technology implementations, coordinating hardware/software orders and setup needs for clinical and administrative services.
• Systems Support: Assists hospital supervisors in resolving timekeeping exceptions or errors, such as missed punches or overlapping shifts, to ensure operational accuracy.
• Scholarship Administration: Oversees the Tiffany Ramsey CE hospital scholarship program, including applicant data collection and the final selection process.

• Advanced Coordination: Ability to navigate complex organizational structures and manage multiple competing priorities with minimal supervision.
• Professional Diplomacy: High level of emotional intelligence and discretion when handling confidential information and sensitive client interactions.
• Technical Proficiency: Mastery of hospital-related technology systems and office productivity software.
• Analytical Writing: Demonstrated ability to draft complex reports and executive-level correspondence with an emphasis on precision and grammar.

• Ability to lead walking tours of the hospital facility for donors and dignitaries.
• General office environment requirements (sitting, standing, and computer use).

Other Work/Responsibilities:

• Other duties as assigned by Supervisor.

Minimum Experience/Education:
High School diploma or equivalency and three years of progressively responsible administrative/office management experience; or graduation with an associate's degree in Secretarial Science, Business Administration, or a related discipline and one year of progressively responsible administrative/office management experience; or bachelor's degree, preferably in Business Administration or a related discipline; or equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Required Qualifications:
N/A

Preferred Qualifications:
Healthcare or Academic Medical Experience: Minimum of 3-5 years of progressive administrative experience within a veterinary hospital, human medical center, or academic research institution.

Proven Conflict Resolution & Advocacy: Demonstrated success in investigating complex client or patient complaints, with the ability to synthesize evidence and draft sophisticated, empathetic formal resolutions.

Executive Governance & Board Support: Extensive experience supporting a Hospital Board or senior leadership committees, including the ability to translate high-level discussions into actionable project plans and professional briefing packets.

Technical Systems Leadership: Prior experience serving as a Subject Matter Expert (SME) for the implementation of Hospital Information Systems (HIS).

Advanced Professional Communication: Exceptional editing and writing skills with a proven ability to produce executive-level reports and correspondence for high-profile stakeholders, including university dignitaries and donors.

Required license or certification:
N/A

Position Number: 00065334

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human 四虎影视 at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.