Lead Specialist - Higher Ed
Company:
Texas Tech University
Job Location:
Category:
Administrative Assistants
Type:
Full-Time
Lead Specialist - Higher Ed
Lubbock
44332BR
TTU Online SEP
Position Description
Performs advanced, specialized work to assist in the organization and implementation of various projects and programs. Work is performed under minimal supervision within established policies with latitude for independent judgment. Works on special projects as assigned. May substitute for supervisor during his/her absence.
About the University
Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.
About the Department and/or College
Major/Essential Functions
High school plus six years experience in related field. Additional education may substitute for experience on a year for year basis.
Preferred Qualifications
$19.47 - $25.29 - $31.15
To apply, visit
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.jeid-e870701a0a7ab94b9b065863458789d6
Lubbock
44332BR
TTU Online SEP
Position Description
Performs advanced, specialized work to assist in the organization and implementation of various projects and programs. Work is performed under minimal supervision within established policies with latitude for independent judgment. Works on special projects as assigned. May substitute for supervisor during his/her absence.
About the University
Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.
About the Department and/or College
Major/Essential Functions
- Assist with phone, email, and online inquiries from current and prospective students, faculty, and staff for the TTU Online programs via phone.
- Address any problem and questions then redirect call to appropriate university offices and/or departments.
- Use a CRM, including but not limited to: Salesforce, ServiceNow, Canvas, Focus, Raider Success Hub, CampusCE to record student interactions and track communications.
- First Point of Contact for answering questions, resolving issues, handling escalations from part-time Support Center Representatives.
- Assist in training new Support Center Representatives.
- Foster a positive and collaborative team environment.
- Stay up-to-date on TTU Online and TTU K12 policies and procedures.
- Contribute to the development of knowledge base resources and training materials.
- Provide feedback on areas for process improvement.
- Specialist - Lead will supervise 5-10 part-time Student Assistants
High school plus six years experience in related field. Additional education may substitute for experience on a year for year basis.
Preferred Qualifications
- Multitasking, previous use of CRM's or LMS's, Microsoft Suite, phone skills and etiquette.
- Support Center experience.
$19.47 - $25.29 - $31.15
To apply, visit
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.jeid-e870701a0a7ab94b9b065863458789d6
