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Department: 110901 - Crop and Soil Sciences

Location: Raleigh, NC

Essential Job Duties:
Join our team as a Student Services Coordinator - Advanced, where you'll play a central leadership role in guiding and enhancing a dynamic graduate program serving more than 120 students.

In this highly impactful position, you'll act as a trusted partner to students, faculty, and university leadership-leading key initiatives, solving complex challenges, and driving improvements that strengthen the graduate experience from admission through completion.

What You'll Do

• Lead Graduate Program Operations: Oversee the full lifecycle of graduate admissions and onboarding, ensuring a seamless and welcoming experience for incoming students.
• Drive Innovation & Process Improvement: Design and implement systems-such as milestone tracking and workflow enhancements-that improve student progress, retention, and program effectiveness.
• Serve as a Key Advisor & Problem-Solver: Independently resolve complex or sensitive academic and administrative issues, including policy exceptions with broad impact.
• Support Student & Program Success: Monitor program outcomes, evaluate progress toward departmental goals, and provide guidance on high-level academic and funding decisions.
• Enhance Teaching & Learning: Partner with faculty to integrate instructional technologies and evidence-based 四虎影视 practices in a fast-paced research environment.
• Coordinate Events & Engagement: Plan and support workshops, orientations, seminars, and recruitment events that foster student success and faculty involvement.
• Collaborate Across Campus: Act as a liaison to key university offices (e.g., Graduate School, Registrar, International Services, Libraries) to ensure alignment and effective service delivery.
• Support Funding & Reporting Efforts: Assist with fellowship and assistantship administration, and contribute to reports for accreditation, assessment, and program reviews.
• Contribute to Communications: Help develop clear, engaging content for newsletters, websites, and program updates.
• Be a Collaborative Team Member: Work closely with colleagues across the department and college, contributing to committees and fostering a supportive, team-oriented environment.

• High Impact: Your work directly influences student success, faculty support, and the strategic direction of a large graduate program.
• Autonomy & Leadership: You'll have the authority to make decisions, implement changes, and shape processes at a systems level.
• Collaborative Environment: Engage with a varied network of students, faculty, and campus partners.
• Opportunity to Innovate: Bring new ideas to life in a role that values initiative, creativity, and continuous improvement.

Other Work/Responsibilities:

• Special Projects as assigned.
• Assist with locking up building and helping with department mail.
• Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Minimum Experience/Education:
Bachelor's degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Required Qualifications:

• Strong knowledge of academic policies, graduate education processes, or university student-support operations.
• Ability to interpret and apply complex regulations, deadlines, and procedural requirements.
• Demonstrated skill in managing detailed administrative workflows, tracking systems, and student records with a high level of accuracy.
• Excellent organizational and time-management skills with the ability to prioritize multiple tasks in a high-volume academic environment.
• Effective written and verbal communication skills for interactions with students, faculty, and university officials.
• Proficiency with office technologies and student information systems (e.g., SIS, Slate, Grad School systems, LMS platforms).
• Ability to work independently, exercise sound judgment, and maintain confidentiality.

Preferred Qualifications:

• Experience coordinating graduate programs, academic advising, or student services in a university setting.
• Working knowledge of NC State Graduate School policies, graduate assistantship rules, and academic progression requirements.
• Experience using university systems such as PeopleSoft/SIS, SLATE, Moodle/Canvas, Degree Audit tools, or graduate tracking systems.
• Familiarity with instructional technologies and the ability to support faculty with LMS setup, course logistics, and basic instructional design needs.
• Demonstrated ability to analyze student data, monitor academic progress, and generate program reports.

Required license or certification:

• A valid Driver's License and the ability to obtain an NC Driver's License within 60 days of hire.
• A valid Driver's License must be maintained throughout employment.

Position Number: 00041887

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human 四虎影视 at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.