Associate Director, Dining
Posting Number: req25776
Department: Arizona Student Unions
Location: Tucson Campus
Address: Tucson, AZ USA
Position Highlights
The Associate Director, Dining is an upper-level management position with overall responsibility for the management of the Dining Services operations. The individual in this position is expected to provide the leadership that ensures the Arizona Student Unions is offering exceptional culinary products, excellent customer service, and an overall exemplary dining experience. The Associate Director will be tasked to stay on the leading edge of new and emerging trends relative to university dining services to deliver an exceptional dining and retail experience to the campus community. The Associate Director will report directly to the AZ Student Unions Executive Director.Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!
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Duties & Responsibilities
Strategic Planning
- Develops and implements short and long range operating plans for 25+ student dining locations, in collaboration with the Executive Director, Student Unions and Senior Director, Business Operations.
- Oversees financial performance for assigned dining units, including monitoring shrinkage and waste, point of sale practices, cost of goods sold, labor utilization and other controllable expenses to meet revenue and margin targets.
- Partners with marketing staff to support campaigns for dining programs and reviews performance reports to adjust offerings as needed.
- Lead student dining with sustainability initiatives including waste reduction and foreseen packaging, in partnership with campus partners and community stakeholders to incorporate those goals into operational plans.
- Evaluates and recommends merchandising, product mix and service concepts for all assigned locations to enhance the customer service experience and drive revenue.
- Provides strategic and operational oversight for student dining programs within auxiliary services, ensuring alignment with university priorities, student engagement, and revenue goals.
- Directs multi-unit dining operations, including residential, retail, and franchise locations; ensures consistent execution of service and operational standards.
- Collaborates with senior leadership on dining concepts and menu strategies aligned with student preferences and campus trends.
- Oversees inventory, procurement, and food production systems to ensure efficiency, quality, and consistency.
- Monitors vendor and franchise compliance with contractual, brand, and service standards.
- Manages operating budgets; analyzes financial performance and implements actions to meet revenue and cost targets.
- Uses performance metrics to improve operational efficiency, cost control, and customer experience.
Employee Relations
- Provides leadership and operational direction to managers and staff across student dining locations, ensuring alignment with departmental goals and service expectations.
- Leads unit managers in the implementation of service models, menu execution, pricing strategies, and effective use of facilities, equipment, and dining technologies.
- Leads staff development initiatives for career and student employees, including coaching, training, and performance development to support operational effectiveness and employee growth.
- Ensures completion of required training programs and effective utilization of dining systems and technologies (e.g., FoodPro, Agilysys).
Communication
- Serves as a key liaison with campus partners and clients to align dining services with university needs and enhance awareness and utilization of student dining programs.
- Participates in executive and divisional leadership forums to communicate operational priorities, provide updates, and contribute to strategic planning and decision-making.
- Recommends and implements operational practices, concepts, and policy improvements to enhance service delivery and program effectiveness.
- Ensures consistent communication with dining leadership and staff regarding expectations, priorities, and operational updates.
Knowledge, Skills & Abilities
- Knowledge of job functions and industry best practices, techniques and standards.
- Ability to transfer knowledge and application of complex principle, theories and concepts to peers.
- Ability to communicate effectively.
- Demonstrated knowledge, cost, and food items, food service equipment, and supplies.
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
Minimum Qualifications
- Bachelor's degree or equivalent advanced learning attained through professional level experience required.
- Minimum of 7 years of related work experience, including 3 years of managerial experience, or equivalent combination of education and work experience.
FLSA: Exempt
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job FTE: 1.0
Work Calendar: Fiscal
Job Category: Culinary
Benefits Eligible: Yes - Full Benefits
Rate of Pay: $65,687 - $85,393
Compensation Type: salary at 1.0 full-time equivalency (FTE)
Grade
9
Compensation Guidance
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our and our .
Career Stream and Level
M3
Job Family
Dining
Job Function
Culinary
Type of criminal background check required: Name-based criminal background check (non-security sensitive)
Number of Vacancies: 1
Contact Information for Candidates
Open Until Filled: Yes
Documents Needed to Apply: Resume and Cover Letter
Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
