Director of Operational & Institutional Support Services (# 201101527P)
Director of Operational & Institutional Support Services
Posting Number: 201101527P
Job Title: Director of Operational & Institutional Support Services
Location: Texas Township
Campus
Full-Time/Part-Time: Full Time
Pay Rate: $78,900 minimum annual salary. Starting
rate will be set based upon education and relevant years of experience beyond the minimum qualifications listed.
Position
Type: Administrator
Department: Institutional Support
Job Summary:
Are
you a person with natural leadership skills and a service oriented mindset? Does your commitment to high standards and work ethic inspire
those around you? If this sounds like you and you also would like to dedicate yourself to serving the greater Kalamazoo community, then we
may have the perfect opportunity for you. Read on!
About Us
Kalamazoo Valley Community
College is a comprehensive, fully accredited, public, two-year college in Kalamazoo, Michigan. We offer associate degrees in more
than 60 areas of study and 50 certificate programs. Kalamazoo Valley Community College creates innovative and equitable opportunities that
empower all to learn, grow and thrive.
About the Opportunity
Kalamazoo Valley is seeking a full-time
Director of Operational & Institutional Support Services. A primary responsibility of this position is to support the
instructional mission of the institution and to promote positive student and customer relations. The person in this role will also work to
ensure the smooth and efficient operation of key support services across multiple areas of the institution. These operations include
coordination of critical functions such as scheduling, event coordination support, inventory management and customer service standards.
Additionally the role works to ensure the maintenance of up-to-date information and consistent procedures, while managing budgets, staffing
and reporting to align services with the College鈥檚 mission. The position reports to the Vice President of Campus Planning &
Operations.
Specific Responsibilities of this Position Include:
- Develop, assign and evaluate workflow,
departmental needs and support services across the institution including Student Development Services, Faculty Support Services across all
four Kalamazoo Valley campuses. - Assign centralized support services including reception, appointment scheduling, information
sharing, student event coordination, purchasing, inventory, archiving and storage. - Communicate up-to-date relevant college
information, guidelines and policy to support services teams. - Create customer service standards, practices and strategies to
ensure that the needs of customers and students are served in accordance with the mission of the College. - Research, analyze and
implement tools such as telephone systems, directories, information channels and scripts for support teams. - Develop and implement
consistent procedures, guidelines and training across the institution鈥檚 support services. - Create and maintain budget activity and
service reports related to the department. - Monitor service contracts and make recommendations.
- Work with Human 四虎影视
to hire, orient, train and evaluate assigned staff.
Supervision Exercised
Administrative and
functional supervision is exercised over varying number of full-time and part-time employees within the department at four campus
locations.
Skills and Knowledge Required
- Knowledge of acceptable supervisory practices.
- Knowledge of institutional policies and procedures.
- Knowledge of utilizing tools to enhance customer service.
- Skill in
building relationships. - Skill in organizing and assigning work.
- Skill in developing communications.
- Skill in
providing quality customer service. - Skill in analyzing data and creating reports.
Minimum
Qualifications:
Appropriate education, training, experience and talents are requirements. An example of this would be a
bachelor鈥檚 degree and five years of related experience. Prior supervisory experience is required.
Preferred Qualifications
and Experience:
Physical Demands:
Work Hours: Core business hours are Monday -
Friday, 8:00 a.m. - 5:00 p.m.
Posting Date 04/24/2026
Closing Date:
Special Instructions to Applicants:
Please apply online through APPLY NOW link.
Position will remain posted until
filled. Priority will be given to applications received by May 10, 2026.
EEO Statement
As an employer,
Kalamazoo Valley encourages, welcomes, and fosters differences because we believe that diversity makes us great. It is the policy of
Kalamazoo Valley Community College not to discriminate on the basis of race (including traits associated with race such as hair texture and
protective hairstyles), religion, color, national origin/ethnicity, sex, sexual orientation, gender identity, gender expression, pregnancy,
disability, genetic information, age, height, weight, familial status, veteran status, marital status, citizenship, or any other status or
characteristic protected by law, in its programs, services, employment or activities. All qualified applicants will be given equal
opportunity and consideration for employment; please consider joining us as we empower all to learn, grow and thrive. Prior to a job offer,
candidates will be required to complete a criminal record background check. For some positions, a credit history investigation will also be
required. Information gathered will be used for job-related purposes to the extent permitted by applicable law and will not result in an
automatic disqualification from an employment opportunity.
Applicant Documents
Required
Documents
- Resume
- Cover Letter
- Unofficial Transcripts
- Letter of Recommendation
- Letter of Recommendation 2
Optional Documents
- Other Document
- Professional References
