Computer Technician Specialist
Northeast Wisconsin Technical College is a nationally recognized and locally
trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access,
high-quality education, and strategic partnerships.
The community that we serve is home to people with a rich range of backgrounds
and experiences. We are committed to supporting an environment where all students and employees thrive and succeed. We believe every team
member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to
support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our
community.
You belong here. See why you will love working at NWTC.
Department: Finance &
Administration - Client Services
Reports To: Supervisor, Client Services
Travel: As
Necessary
LOCATION: Green Bay Campus. This is not a remote position.
STANDARD HOURS: 11:00 a.m. - 7:00 p.m.
(evenings) with Saturday coverage based on team rotation. Flexibility required to include other hours, as necessary.
STARTING PAY
RANGE: $26.21 - $28.24 per hour
*Salaries/Wages for all finalists (internal and external) will be placed within the range
based upon education, experiences, current wages, and internal equity.
POSITION SUMMARY
Responsible for computer and
software services. Maintain, repair and install computer software, hardware and peripherals. Provide exceptional service to a diverse set of
end-users located across the district. The role is focused to achieving Service Level Agreements (SLAs) and works collaboratively with all
other members of the IIT staff.
ESSENTIAL FUNCTIONS
- Answer user inquiries regarding computer software or hardware
operations to resolve problems or requests. - Set-up equipment for employee use, performing or ensuring proper installation of cables,
operating systems, or appropriate software. - Install and perform repairs to hardware, software, or peripheral equipment, following
design or installation. - Maintain records of daily data communication transactions, problems, and remedial actions taken or
installation activities along with documentation for department procedures. - Work closely with all IIT staff to analyze and resolve
issues and to participate in cross-functional projects. - Resolve technology issues for customers using ticketing software to log all
work performed and close them in accordance with department Server Level Agreements (SLAs). - Install and maintain networked and
stand-alone printers. - Work at district sites where NWTC computers are deployed including all RLC locations as
required. - Assist with HelpDesk calls as needed, provide technical assistance/guidance to lab technicians, resolve technology
issues/requests for all staff district-wide, and provide support to all Regional Learning Centers. - Assist with installation of
Microsoft Teams phones, headsets, and peripherals. - Perform Level 1 support on Instructional Technology equipment.
- Other
duties as assigned
Specific assignments may vary based on departmental priorities and employee
expertise.
Phone System Administration
- Provision and manage user accounts, phone numbers, and Teams voice
policies. - Configure, maintain, and support Auto Attendants and Call Queues.
- Configure, maintain and support end-user devices
including Teams-certified desk phones, headsets, peripherals, and mobile apps. - Provide onboarding and training for new users on
Teams Phone features and best practices. - Develop and maintain user guides, FAQs, and self-service resources.
- Act as a
liaison between end-users and technical teams to resolve voice-related issues efficiently. - Responsible for maintaining cellular
hotspot devices for students and employees including tracking, management of active/suspended devices, and vendor
relations. - Responsible for configuring, maintaining, inventory, of school issued employee cell phones and employee chargeback
agreements.
- Administrate IIT tasks in the employee change process, which includes
ensuring new hires are active in the system, assigning necessary equipment and appropriate phone numbers, and designating the correct
location within the system. - Collaborate with Talent and Culture, Finance and Administration teams, Academic Affairs and Workforce
Development team, and other College teams on the employee add, change, move, termination process. - Responsibilities also entail
sending login information to the hiring supervisor and forwarding the ticket to the next queue in the IIT hiring
process. - Additionally, manage all employment changes such as new hires, terminations, and job changes by verifying user information
accuracy, assigning computing devices, and provisioning phone numbers and devices as needed.
- Onboard and orient the intern: Introduce them to the team, explain the organization's mission and values, review policies and
procedures, and provide access to necessary tools and systems. - Set clear expectations and goals: Define the intern's
responsibilities, outline short-term and long-term objectives, and establish performance metrics or deliverables. - Provide hands-on
training and mentorship: Demonstrate tasks, offer shadowing opportunities, assign meaningful projects, and encourage questions to build
confidence and competence. - Offer regular feedback and support: Schedule check-ins to review progress, provide constructive feedback,
address challenges, and adjust responsibilities as needed to support growth.
EXPERIENCE
- Associate's Degree in Computer Science, Computer Support Specialist or related degree.
- Minimum two years
related experience in microcomputers and networking. - Ideal candidate will be experienced with support desk operations including
opening, resolving, and follow-up of support calls. Excellent outstanding client service attitude, proficiency with Microsoft Office 365
(O365), Windows 10/11+, and troubleshooting skills in computer hardware and software. Knowledge of recent versions of Apple OSX, VMware
View/VDI, and Microsoft SCCM a plus. - This position requires the ability to collect information, research solutions, successfully
configure and install both software and hardware, and resolve issues to meet customer requirements. - Must hold a valid driver's
license and be insurable under the District's standard insurance policy terms.
experience may be considered.
Our college values and competencies shape how we work and support students every day. All employees
are expected to demonstrate our core competencies. Learn more here.
PHYSICAL DEMANDS
- Extended Sitting: Ability
to sit for extended periods while working on a computer or attending meetings - Mobility: Ability to move around the campus to
attend meetings and events - Manual Dexterity: Proficiency in using hands and fingers to handle or operate office equipment,
tools, or controls. - Visual and Auditory: Ability to read documents and communicate effectively with students and
staff. - Light Lifting: Capability to lift and carry materials weighing up to 25 pounds.
Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable
Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
We strive to
accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations
during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at or
920-498-6286.
Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this
position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout
the employment term. If you have questions regarding this, please contact Talent and Culture.
NWTC does not discriminate on the basis
of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual
orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College's nondiscrimination policies
may be directed to the Associate Vice President of Student Affairs at 920-498-6823 or.
To apply, visit
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